Payment terms Payment for e-lift tickets is made in euros through AS LHV Pank. You can pay by VISA or Mastercard, Apple Pay or Google Pay, or through Estonian bank links.

Refund terms There is no right of withdrawal when buying a lift ticket, whether by distance communication or at a ticket office, because it is a leisure service provided within a specific period (Law of Obligations Act § 47(3)(12) and § 53(4)(12)). Tickets cannot be changed, refunded or cancelled, because the ticket is valid for the whole season and visitors can choose the time or day that suits them best*. Tickets are not sold outside the season. Only season passes are available in pre-sale.

* FORCE MAJEURE: If the winter is unusually short (less than 60 days between the start and end of the alpine ski season) because of conditions beyond the control of Suusakeskuste AS (a warm winter without snow, a state of emergency, national or local restrictions), season passes will be partly compensated.

• As a rule, compensation for force majeure is a 50% discount on the next season’s pass.
• If the season is missed completely (the centres cannot open at all), the season pass will be extended to the next season free of charge.

A season pass is valid for the whole season, but not later than 30 April. Lost tickets and unused time are not compensated. Reloading a lost season pass is charged. The fee of €10 does not include the price of a new chip card.